Return & Refund Policy – Laverne

Return & Refund Policy

RETURN POLICY

Last updated April 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

 

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

LA VERNE GENERAL TRADING L.L.C  

WTC Abu Dhabi, Souk mall, Ground floor shop 51, 51133 Abu Dhabi , UAE  

Abu Dhabi, Abu Dhabi 51133  

United Arab Emirates  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 ’Refunds will be done only through the Original Mode of Payment”

After receiving your return and inspecting the condition of your item, we will process your return.  Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund. 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+971) 02 4916502 

[email protected] 

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